Notice of Privacy Practices
Reaching Expectations, Inc., d/b/a Reaching Expectations Counseling Services
1200 W. Platt St., Suite 204, Tampa, FL 33606 · 479.974.1830 · reachingexpectationscounseling.com
Effective date: October 6, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
If you have questions about this Notice, contact our Privacy Officer: Raylon M. Wilson, LCSW, 479.974.1830, reachingexpectations@gmail.com.
Our responsibilities
The law requires us to keep your protected health information (PHI) private, to give you this Notice of our legal duties and privacy practices, to follow the Notice currently in effect, and to tell you promptly if a breach occurs that may have compromised the privacy or security of your information. This Notice applies to all records created or kept by Reaching Expectations and all of its clinicians, staff, and contractors.
Florida law gives communications with your therapist extra protection (section 491.0147 and section 90.503, Florida Statutes). Where Florida law is more protective than federal law, we follow Florida law. For that reason, we ask for your written permission before sharing your information outside our practice, except in the limited situations described below.
How we use and share your information
Treatment. Your clinician uses your information to provide your care. Clinicians within Reaching Expectations may consult with clinical supervisors and other members of your treatment team inside the practice. We share your information with providers outside the practice, such as your doctor or psychiatric prescriber, only with your written permission or in an emergency.
Payment. With the written permission you give in our Informed Consent, we share the information needed to bill your insurance company or other payer, such as dates of service, diagnosis, and services provided. Example: sending a claim to your health plan.
Health care operations. We use your information to run our practice, such as quality review, clinician supervision and training, licensing, and audits. We may share it with vendors who perform services for us (for example, our electronic health record or telehealth company) only under a written Business Associate Agreement that requires them to protect it.
Appointment reminders. We may contact you by phone, text, email, or mail to remind you of appointments, using the methods you approve on your intake form.
When we may share information without your permission
We share only the minimum information necessary, and only when the law requires or permits it:
• Abuse or neglect. Florida law requires us to report known or suspected abuse, abandonment, or neglect of a child, or abuse, neglect, or exploitation of a vulnerable adult, to the Florida Abuse Hotline (sections 39.201 and 415.1034, Florida Statutes).
• Threats of serious harm to others. If you communicate a specific threat to cause serious bodily injury or death to an identified or readily available person, and your clinician judges that you have the apparent intent and ability to carry it out imminently, Florida law requires us to notify law enforcement and permits us to warn the potential victim (section 491.0147, Florida Statutes).
• Imminent danger to yourself. If you are at imminent risk of serious harm, your clinician may share information with emergency services or a receiving facility, which may include starting an involuntary examination under Florida's Baker Act (section 394.463, Florida Statutes).
• Court orders. We will disclose information when ordered by a court. We will not release records in response to a subpoena alone unless you give written permission or a court orders it.
• Health oversight. We may share information with the Florida Department of Health or other agencies authorized to audit, investigate, or license health care providers.
• Complaints and lawsuits you bring. If you file a complaint or lawsuit against a clinician, information may be used in that proceeding only.
• Government compliance. We must share information with the U.S. Department of Health and Human Services when it investigates our compliance with privacy law.
• Other situations required by law. For example, reports to a medical examiner or as required by workers' compensation law.
Uses that always need your written authorization
• Most uses and disclosures of psychotherapy notes (your clinician's separate personal notes about session content).
• Marketing, and any sale of your information. We do not sell client information.
• Any use or disclosure not described in this Notice.
You may revoke an authorization in writing at any time, except for actions we already took in reliance on it.
If we receive substance use disorder treatment records protected by federal law (42 C.F.R. Part 2), we will not use or disclose them in a civil, criminal, administrative, or legislative proceeding against you without your written consent or a court order that meets Part 2's requirements.
Your rights
• See and get a copy of your records, on paper or electronically. Ask in writing; we will respond within 30 days and may charge a reasonable, cost-based fee. Psychotherapy notes are not included.
• Ask us to correct your records if you believe they are wrong or incomplete. We will respond in writing within 60 days.
• Ask for confidential communications, such as calls only to your cell phone or mail to a different address. We will honor reasonable requests.
• Ask us to limit what we use or share. We are not required to agree, except that if you pay for a service in full out of pocket, you may ask us not to share it with your health plan, and we will agree unless the law requires otherwise.
• Get a list of disclosures we made in the past six years, other than for treatment, payment, operations, and certain other purposes. One list per year is free.
• Get a paper copy of this Notice at any time, even if you agreed to receive it electronically.
• Choose someone to act for you. A legal guardian, or a parent of a minor, can usually exercise your rights. Florida law gives parents the right to access their minor child's records, with limited exceptions.
• Be notified of a breach of your unsecured information.
Routine communications
If we reach a family member or another person while trying to contact you, we share only the caller's first name, our phone number, and a request to call back. Please tell us on your intake form which numbers, voicemails, texts, or emails are not safe to use.
Changes to this Notice
We may change this Notice, and the change will apply to all information we hold. The current Notice will be posted in our office and on our website, and available on request.
Complaints
If you believe your privacy rights were violated, you may complain to our Privacy Officer at 479.974.1830 or reachingexpectations@gmail.com, or to the U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue, S.W., Washington, D.C. 20201, 1-877-696-6775, www.hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint.